5.9 Identify Pending Start Service Agreements Ready for Activation

Reference: Start Premise Based Service for Landlord-Tenant Process Model - Page 4 for the business process diagram associated with this activity.

Group: Service Agreement Activation Process

Actor/Role: CC&B

Description: The Service Agreement Activation background process, SAACT, periodically checks and selects Service Agreements with a start read and Start Date less than or equal to the current date. This background process then attempts to transition the Service Agreement to Active.

•	Manual Process: The CSR or Authorized User may transition the Service Agreement to Active as a result of exception processing.

•	Automated Process: CC&B will automatically transition the Service Agreement to Active status when all required information is made available.

Process

•	SAACT - The service agreement activation process updates the status and SA/SP reads for pending start and pending stop service agreements.

Entities to Configure

•

SA Type

•	Batch Control

Available Algorithms

•	SACR-AT This SA creation algorithm activates a pending start SA at the time of creation and is only applicable for non-service SA Types.